Change management aims to ensure that standardised methods and procedures are used for efficient handling of all changes. A change is an event that results in a new status of one or more configuration items (CIs), and which is approved by management, cost-effective, enhances business process changes (fixes) – all with a minimum risk to IT infrastructure.
The main aims of change management include:
- Minimal disruption of services
- Reduction in back-out activities
- Economic use of resources involved in the change
Common change management terminology includes:
- Change: the addition, modification or removal of CIs
- Request For Change (RFC) or, in older terminology, Change Request (CR): a form used to record details of a request for a change and is sent as an input to Change Management by the Change Requestor
- ITIL v2 - Forward Schedule of Changes (FSC): schedule that contains details of all forthcoming Changes.
- ITIL 2007 - Change Schedule (CS): schedule that contains details of all forthcoming Changes, and references historical data. Many people still refer to the known term FSC.
0 Comment to "Part 6 - Change Management (ITIL Video Tutorials)"
Post a Comment