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Capacity management supports the optimum and cost-effective provision of IT services by helping organisations match their IT resources to business demands. The high-level activities include:
- application sizing
- workload management
- demand management
- modelling
- capacity planning
- resource management
- performance management
Capacity management is focused on strategic capacity, including capacity of personnel (e.g., human resources, staffing and training), system capacity, and component (or tactical) capacity.
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